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FIRST IMPRESSION SMILE!

The unique aspect of being a hostess is that you come into direct contact with every guest that walks through the door. The first impression that is made at the front door is often carried throughout the guests’ whole dining experience with us. When our guests enter the restaurant, they want to see an attentive employee versus someone who is just going through the motions. It is important that you make each guest feel welcome and comfortable by projecting a friendly attitude towards each and every one of them.

HOSPITALITY:

Hospitality is very simple to understand. IT IS A STYLE OF BEHAVIOR USED TO MAKE A PERSON FEEL WELCOME AND COMFORTABLE. When you think about what steps you would go through to entertain in your own home, your energies would be focused in the following areas:

Your appearance
A warm greeting a gracious farwell
Décor
Cleanliness of your surroundings
Constant attention to your guest needs
Friendly conversation

A LASTING IMPRESSION:

It is our goal to treat our guests in a way that we ensure their return.
Your responsibility continues even after the guest is seated for dinner.
It is important that you are quick to recognize any further guest needs.
Be ready to show the guest to the restroom and answer any questions they have have.
The key to making our restaurant flow smoothly is teamwork, and you are a very important part of the team.

BE A PROFESSIONAL:

Be polite and helpful while always staying in control. Know your menu, hours of operation, managers, and staff.
Be ready with helpful suggestions.
Describe our food as appetizing, our atmosphere as casual, warm and friendly.

GUEST FEEDBACK:

Welcome and solicit guest response, positive or negative. We sincerely hope the majority of comments will be positive ones, but occasionally a problem may arise.
Please handle these difficult situations in a polite and professional manner.
Without making our guests feel uncomfortable, ask them to wait for a moment and say “...let me get (managers name), he/she would like to hear your feedback.”
Do not try to handle it yourself or promise the guest anything; let the manager talk to them.

CLEANLINESS:

It is important that the host stand and the area around it is kept neat and organized at all times. Keep windows clean, menus cleaned, and the floors free of trash.

TIPS:

Host staff may never accept tips to move a guest’s name up on the wait list.

SOLICITORS:

Selling or giving away items such as flowers, pamphlets, etc. is prohibited in the restaurant. If a problem arises contact the manager.

Restrooms:

Restroom cleanliness is one of those areas in a restaurant that can get messy or low on supplies in a short amount of time. It is imperative that we check the restrooms every half hour.

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Apply for Host/Hostess at Hattenluke